Support

How do I start?

Download the app from the App Store, create your account, add your baby’s profile and log the first feeding or nap from the Today screen. It takes less than a minute.

Does it work without internet?

Yes. You log everything offline; data is saved on the device and syncs on its own when the connection returns.

Does the timer show on the Lock Screen?

Yes, and it’s free. When you start a sleep or a feeding, the timer shows on the Lock Screen and in the Dynamic Island (iPhone with iOS 16.2 or later). If it doesn’t show, check Settings › DuoBaby › Live Activities. On the Android version the timer lives in a pinned notification; allow notifications for DuoBaby.

Can I use it on more than one device?

Yes. When you sign in with the same account on iPhone and iPad, the baby’s data syncs automatically between them. Sharing with other accounts (other caregivers) is not available yet.

Is there an Android version?

It’s in the works. For now, DuoBaby is available for iPhone and iPad on the App Store. We’ll announce it on this site when the Android version is published on Google Play.

I forgot my password

On the login screen, tap “Forgot my password” and follow the link sent to your email. The link is valid for one hour.

How do the plans work?

The essentials are free forever: unlimited feedings and sleep, the live timer, offline use and the last 7 days of charts, with no ads.

The Routine plan (7-day free trial, then a monthly subscription) unlocks insights computed on your device, the next-feeding reminder, 30 days of charts and multiple babies. Forever includes all of that with a one-time purchase. The price is shown in the app, in your currency, before you confirm; the purchase is made and managed in the App Store or Google Play.

How do I cancel the subscription?

On iPhone or iPad: Settings › your name › Subscriptions › DuoBaby › Cancel Subscription. You keep Routine until the end of the period already paid. If you cancel during the 7-day trial, nothing is charged.

In the app, Settings › Manage subscription takes you straight to that store screen.

I changed devices. How do I get my plan back?

Sign in with the same DuoBaby account, open Settings › Plans and tap “Restore purchases”, using the same store account (Apple ID) that made the purchase.

How do I delete my account and data?

In the app, open Settings › Delete account. Deletion is permanent and removes your account, baby profiles, feeding and sleep records, and notes from our servers, except data that must be retained by law.

You can also request deletion without installing or opening the app: email contato@duosis.com.br from your registered email address with the subject “Delete DuoBaby account”. Do not send your password. We may verify account ownership before processing your request. Use the same channel to request deletion of purchase data processed by RevenueCat, or specific data without deleting your account.

Deleting your account does not cancel a store subscription. Cancel renewal in the App Store or Google Play subscription settings.

Does the app give medical advice?

No. DuoBaby logs and organizes the routine; the insights are averages of your own entries. For any question about your baby’s health, talk to your pediatrician.

Get in touch

For anything else, questions, suggestions or issues: contato@duosis.com.br. We reply as soon as we can.